Frequently Asked Questions

Orders & Shipping

How long does shipping take?

We process orders within 1–2 business days. Standard delivery typically takes 7–14 business days. You'll receive a tracking number via email as soon as your order ships.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $75.

Can I change or cancel my order?

We process orders quickly, so please contact us within 12 hours of placing your order if you need to make changes. Email us at support@arvellobeauty.store and we'll do our best to help.

Will I get a tracking number?

Yes — once your order ships, you'll receive an email with your tracking number. You can also track your order anytime on our Track Order page.

Returns & Guarantee

What is your return policy?

We offer a 30-Day Money-Back Guarantee on all products. If you're not completely satisfied, send it back within 30 days of delivery for a full refund — no questions asked.

How do I start a return?

Email us at support@arvellobeauty.store with your order number and we'll guide you through the process. Returns are simple and hassle-free.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive your return. You'll be notified by email once your refund has been issued.

Products

Are your products safe for sensitive skin?

Most of our devices and serums are formulated for all skin types, including sensitive skin. Each product page includes specific skin type guidance. When in doubt, start with shorter sessions and lower intensities.

How do I use the Gold Hour Ritual Kit?

It's a 10-minute ritual: Mist your face lightly with water (1 min), Sculpt with the cold Gold Globes in upward motions (5 min), then apply 2 drops of Bakuchiol Serum and finish with the Eye Spa Wand on your eyes (4 min). Morning or night — both work beautifully.

Do your devices need to be charged?

Yes, most of our devices are USB rechargeable. Each product includes a charging cable. A full charge typically provides multiple sessions of use.

Can I use multiple Arvello devices together?

Absolutely! Our devices are designed to complement each other. A popular combination is the Gold Globes + Eye Spa Wand + Bakuchiol Serum — which is exactly what's in our Gold Hour Ritual Kit.